Global Breaking News - Monday, October 12, 2026

Apology for Poor Service Rating on Customer Questionnaire

Dear,

Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.
* fill out = 기입하다/ questionnaire = 설문지/ vital = 필수적인/
accommodations = 숙박 시설

The problems that you mentioned have been brought to the
attention of our housekeeping department. While the lack
of service you experienced is unusual and not the standard
of our motel, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.
* housekeeping = 시설 관리과/ lackadaisical = 부주의한, 태만한/
on the part of sb = ~쪽에서는, ~쪽의

Thank you again for your comments. We hope that you will
give us another chance to serve you.