Global Breaking News - Monday, October 12, 2026

Apology for Accounting Errors and Past Due Notices

Dear

You deserve an explanation for what went wrong in our
accounting department, and I hope that this letter will
serve to resolve our recent difficulties.
* resolve = 해결하다

I know that you can appreciate the fact that it has
taken some time to find out exactly what occurred, and,
therefore, please accept our apologies for the delay in
this response.

Apparently, your payment was received in a timely fashion,
but it was credited to an account which bears a similar
name to yours. Therefore, we commenced sending you our
standard notices requesting payment, in keeping with our
routine policy. Even after the posting error was rectified,
our accounting department failed to notify our credit
department, which is why you continued to receive our
correspondence demanding payment.
* in a timely fashion = 적절한 시기에/ commence = 시작하다/
rectify = 바로잡다/ correspondence = 서신(편지)

I know how exasperating this has been for you and I am
deeply sorry that it has taken so long to straighten out
this problem. While there is a procedure within our firm
to preclude this type of error from occurring, we are
reinforcing this procedure.
* exasperating = 정말 짜증스러운/ straighten out = 바로잡다(해결/정리하다)/
preclude = 못하게 하다/ reinforce = 강화, 보강, 증강 하다

You have been a valued customer of ours for a long time
and we appreciate your affording us the opportunity to serve
you. You may rest assured that this problem will not
surface again.
* rest assured (that) = ~임을 확신해도(믿어도) 된다/
surface = 표면화되다, 드러나다