Late Return Authorization
Dear
This is to acknowledge your letter of (date), in which you informed us
that the merchandise delivered to you on (date) was defective.
* acknowledge = (편지, 소포 등을) 받았음을 알리다
* inform = 알리다[통지하다]/ defective = 결함이 있는
If you will read our terms and conditions for sale, you will note that our policy
provides our customers with (time) to inspect and either accept or reject our
merchandise in regards to defects, inasmuch as we feel this affords our customers
an adequate period of time to be assured that the merchandise is free from defects.
Since this is the first time you have made this request of us, we will accept
the return of the merchandise and issue a credit to your account in the amount of $ ___.
Please (instructions for return of merchandise).
* terms and conditions = (계약이나 지불 등의) 조건/ policy = 정책, 방침
* in regards to ~ = ~에 관해서[~과 관련하여]/ inasmuch as ~ = ~이므로, ~인 점을 고려하면
* afford = 제공하다/ assure = (~임을) 확인하다/ free from ~ = ~의 염려가 없는
We are sorry that you experienced a problem with our product and appreciate
having your firm as one of our valued customers.
* valued customer = 귀중한 고객
