Explanation for Delay of Partial Shipment
Dear
After some investigation, I believe that we have found the source
of the problem that led us to our misunderstanding on (date).
* source of the problem = 문제의 근원/ misunderstanding = 오해, 착오
When we received your purchase order for (quantity, product),
we were unable to fill the order for immediate delivery due to
(explanation for delay in delivery). Our letter informing you of this
delay and requesting your instructions was mailed to you on (date).
We did not receive a reply and proceeded to send a follow-up letter
to you on (date).
* purchase order = 구입 주문(서)/ quantity = 양, 수량, 분량
* fill the order = 주문을 맞추다/ proceed to ~ = 계속해서 ~을 하다
* follow-up letter = 추가 권유장(제안서)
We have been able to make delivery to you since the (date) but felt
that since you had emphasized "for immediate delivery" on your
purchase order, we should wait for your authorization before shipping.
* make (a) deliver to ~ = ~에게 배달(인계)하다/ emphasize = 강조하다
* authorization = 허가[인가]
I can easily understand why you were so upset with us (day) if no one
made you aware of our correspondence. We have always appreciated
having you as a customer and hope that we can continue to provide you
with our products in the future.
* be[get] upset with ~ = ~을 못마땅해 하는, ~에 역정이 나는
* correspondence = 서신[편지]
